Widerrufsrecht

Return & Refund Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return, subject to the conditions below.

To request a return, please contact us at contact@rizka.de.

Returns should be sent to:

Akazienstraße 3a
10823 Berlin
Germany

Unless otherwise required by law, return shipping costs are the responsibility of the customer. Please contact us before sending your return so that we can provide the correct return instructions. Items sent back without first requesting a return may not be accepted under our voluntary 30-day return policy.

Conditions for Our 30-Day Return Policy

For returns requested after the statutory withdrawal period but within our voluntary 30-day return period, items should be returned in the same condition in which they were received, unworn or unused, with tags and, where reasonably possible, in the original packaging. Proof of purchase may also be required.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged or if you receive the wrong item. We will review the issue and provide an appropriate solution in accordance with your statutory rights.

Exceptions / Non-Returnable Items

Certain items may be excluded from the right of withdrawal where permitted by applicable law, for example goods made to your specifications or clearly personalised goods, and certain sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been removed.

Please contact us at contact@rizka.de if you have questions about whether a particular item is eligible for return.

Sale or discounted items are not excluded from your statutory withdrawal rights solely because they were purchased at a reduced price.

Exchanges

The fastest way to exchange an item is to request a return for the item you have and, once the return has been accepted, place a separate order for the replacement item.

European Union 14-Day Right of Withdrawal

If you are a consumer and your order falls within the applicable EU distance-selling rules, you generally have the right to withdraw from your purchase within 14 days after receiving the goods without providing a reason.

This statutory right exists independently of our voluntary 30-day return policy and applies subject to the exceptions provided by applicable law.

You may inspect the goods in the same way you would reasonably inspect them in a physical store. You may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Unless we have agreed to cover the cost or applicable law requires otherwise, you are responsible for the direct cost of returning goods when exercising your right of withdrawal.

Refunds

We will notify you once we have received and inspected your return and let you know the status of your refund.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at contact@rizka.de.